Welcome to BrixPOS, the world’s first AI-powered, all-in-one restaurant management solution, brought to you by BrixBull AI Solution Center ("we," "us," or "our"). At BrixPOS, we believe that technology should not just support your restaurant — it should elevate it. Our mission is to empower visionary restaurateurs with the tools, intelligence, and insights needed to operate at the highest level of excellence.
BrixPOS is more than just a POS system.
It is a complete digital ecosystem meticulously designed to:
From seamless Point of Sale operations and intelligent Inventory Management, to HR and Payroll automation, real-time Financial Dashboards, and AI-driven Business Intelligence — BrixPOS is the partner behind the most forward-thinking restaurants.
These Terms & Conditions (the "Agreement") outline the rights, responsibilities, and obligations that govern your use of BrixPOS and all of its associated products, modules, applications, support services, and future enhancements (collectively referred to as the "Services").
We encourage you to review this Agreement carefully.
By:
you confirm your full understanding and acceptance of these Terms & Conditions, forming a binding legal agreement between your business and BrixBull AI Solution Center.
If you do not agree to the terms set forth, you must refrain from accessing or using any part of the BrixPOS platform or Services.
At BrixPOS, we are committed to your restaurant’s success — today, tomorrow, and in the years ahead.
Thank you for trusting BrixPOS as your digital partner in excellence.
By registering for and accessing BrixPOS, you expressly acknowledge and agree to the following:
Authorized Representation: You confirm that you are legally authorized to enter into agreements on behalf of the business entity you represent.
This includes having the authority to bind your company, restaurant, or business operation to these Terms & Conditions and to act on its behalf for all matters related to your use of BrixPOS.
Compliance with Laws and Regulations: You agree that your use of BrixPOS will fully comply with all applicable local, national, and international laws, regulations, licenses, and business practices, including but not limited to data protection, taxation, employment laws, health and safety regulations, and e-commerce standards relevant to your business activities.
Your continued access or use of BrixPOS constitutes full acceptance of all terms, and your business will be held responsible for any actions taken within the system.
BrixPOS is designed as an all-encompassing, cloud-based SaaS platform to simplify and digitize every major function of restaurant management. The services currently offered through BrixPOS include, but are not limited to:
Seamlessly manage all in-house and online ordering activities, billing, table management, KOT (Kitchen Order Ticket) routing to kitchen printers or displays, live order tracking, bill splitting, discounts, promotions, refunds, and real-time sales monitoring
Maintain accurate inventory control with stock-in, stock-out, wastage tracking, low-stock alerts, purchase order management, supplier integration, inventory valuation, and detailed cost control for all items across multiple kitchens or branches.
Manage staff onboarding, maintain employee profiles, record attendance with geo-tagging, automate salary and allowance calculations, manage gratuities, process end-of-service benefits, and allow staff to self-manage through the Employee Self-Service (ESS) Mobile App.
Access real-time, AI-verified financial dashboards featuring detailed sales reporting, expense management, automated Profit & Loss generation, Balance Sheets, Trial Balances, Cash Flow Statements, VAT calculations, Corporate Tax reports, and financial performance insights — all aligned with UAE tax compliance standards.
Receive daily WhatsApp-based AI reports summarizing sales, expenses, variances, and operational warnings; predictive analytics for inventory and sales; employee performance reports; and intelligent alerts to identify trends and issues before they impact the business.
Automate marketing campaigns through targeted WhatsApp broadcasts, Facebook, Instagram, TikTok, Google, and YouTube posts. Leverage AI to auto-generate promotional visuals, schedule campaigns, run loyalty programs, and track campaign ROI — all from within BrixPOS.
Assign staff tasks with deadlines and priority levels; manage staff shift rotations and availability; and build dynamic recipe costings that link directly to inventory consumption, enhancing food cost control and kitchen efficiency.
Securely upload, manage, and store critical business documents, such as contracts, supplier agreements, licenses, certifications, staff IDs, and compliance files, ensuring instant accessibility when needed.
Build rich customer profiles, create customer groups (e.g., VIP customers, frequent visitors, breakfast customers), track order history and spending behavior, manage loyalty point programs, and automate personalized offers and marketing messages.
When you register to use BrixPOS, you agree to the following responsibilities regarding your account creation, management, and security:
You must provide true, accurate, current, and complete information during the registration process, including your business name, location, contact details, billing information, and authorized user details.
Providing false or misleading information may result in suspension or termination of your access to BrixPOS.
You agree to promptly update your account information whenever there are changes to your business details, payment methods, authorized users, or any other critical information necessary for maintaining accurate records.
You are solely responsible for maintaining the confidentiality of your BrixPOS login credentials, including passwords, API keys (if applicable), or any other authentication tokens
Sharing your credentials with unauthorized individuals is strictly prohibited.
All activities conducted under your account are deemed authorized by you. You accept full legal responsibility for any use, misuse, or unauthorized activity under your account, whether by your employees, contractors, or third parties
In the event of a suspected security breach, unauthorized access, or misuse of your account, you must notify BrixPOS immediately through our support portal or assigned BriXpert.
We will work with you to secure your account, but delays in notification may expose you to increased liability
Important: BrixPOS is intended strictly for legitimate business use by registered companies operating in
the restaurant, food, and beverage industry.
The creation of personal, non-commercial, or fake accounts is prohibited and will be
terminated immediately upon discovery
Your access to BrixPOS and its services is subject to the payment of applicable subscription fees based on your selected plan. The following conditions apply:
BrixPOS offers multiple subscription tiers — including BrixLite, BrixPro, BrixElite, and BrixCustom — tailored to different business sizes and operational needs.
Your access rights, service limits, and feature availability are determined by your active subscription plan.
All subscription fees are billed automatically at the start of each billing cycle, which may be monthly, quarterly, or annually, depending on your plan selection.
Billing will occur through the payment method provided at registration unless updated by you.
Your subscription will automatically renew at the end of each billing cycle for the same period unless you cancel the subscription in writing at least 15 days prior to the renewal date.
Renewal charges will be applied to your registered payment method.
Failure to settle invoices within 7 days of the due date may result in the suspension of your access to BrixPOS.
Continued non-payment beyond 30 days may lead to permanent account deactivation and data deletion.
We reserve the right to revise pricing for any BrixPOS plan or service.
Any price changes will be communicated to you via email or in-app notification at least 30 days before taking effect.
If you disagree with a price adjustment, you may cancel your subscription before the effective date of the new pricing.
Important: All fees paid are non-refundable, except where required by applicable law or where explicitly stated otherwise in a separate service agreement.
At BrixPOS, we recognize that your data is a vital business asset. We are committed to protecting your ownership rights and ensuring your data is used responsibly. Here's how we handle it:
You retain full, exclusive ownership of all operational data generated or stored within your BrixPOS account, including but not limited to:
We use your data solely for the following purposes:
We do not use your data for unrelated business activities, and we do not sell or lease your data to third parties.
BrixPOS maintains regular automated backups of all system data as part of our disaster recovery and security protocols.
However, we strongly recommend that you export and maintain your own backups periodically, particularly before significant updates, upgrades, or subscription changes.
We implement multiple layers of security to protect your data, including:
While we take extensive measures to safeguard your data, no online system can guarantee absolute security. You acknowledge and accept this inherent risk.
Your data will never be shared with third parties without your explicit consent, except:
BrixPOS incorporates cutting-edge Artificial Intelligence (AI) technologies across its modules to empower restaurant owners and managers with smart, data-driven insights and operational automation.
Our AI-based features include, but are not limited to:
AI algorithms analyze your historical sales data, seasonal patterns, and customer behavior to predict future sales trends, enabling better resource planning, staffing, and stock management.
BrixPOS AI models assess inventory turnover rates, supplier lead times, and consumption patterns to recommend optimal reorder points, prevent stockouts, and minimize wastage.
The system tracks key employee metrics — such as attendance, punctuality, upselling performance, table turnover rates, and service feedback — to provide objective performance evaluations and reward identification.
Based on customer purchase history and preferences, BrixPOS AI recommends and can even automatically schedule targeted WhatsApp broadcasts, social media promotions, and loyalty program offers through BrixSocial.
After your business day closes, the BrixPOS system automatically generates a concise yet powerful report, summarizing your daily sales, expenses, variances, stock status, operational alerts, and sends it directly to your registered WhatsApp number.
We encourage users to treat AI recommendations as advisory tools — not as substitutes for professional judgment or human managerial oversight.
You agree to use BrixPOS and all associated modules and services in a responsible, lawful, and ethical manner.
Specifically, you agree not to engage in any of the following prohibited activities:
You may not attempt to gain unauthorized access to any systems, networks, accounts, or data that do not belong to you.
Attempts to bypass security features, exploit vulnerabilities, or tamper with the system’s functionality are strictly forbidden.
You are prohibited from uploading, transmitting, or otherwise introducing viruses, malware, ransomware, trojans, or any other malicious code intended to disrupt, damage, or interfere with the proper functioning of the BrixPOS platform or its users.
You may not use BrixPOS to engage in, promote, or facilitate activities that violate any local, national, or international laws, including but not limited to fraud, money laundering, intellectual property infringement, employment law violations, tax evasion, or data privacy breaches.
You agree not to use BrixPOS to infringe upon or misappropriate the intellectual property rights, proprietary rights, or privacy rights of any third party, including unauthorized use of copyrighted content, trademarks, trade secrets, or confidential information.
We maintain a zero-tolerance policy toward any activity that compromises system integrity, customer trust, or business ethics.
All rights, titles, and interests in and to BrixPOS and its associated materials are and shall remain the exclusive property of BrixBull AI Solution Center.
BrixPOS, including but not limited to its software code, user interface design, dashboard layouts, mobile applications, data architecture, service models, logos, trademarks, marketing materials, and documentation, are protected under applicable intellectual property laws and remain the sole property of BrixBull AI Solution Center.
Unauthorized use of our intellectual property is strictly prohibited.
Upon registration and subscription activation, you are granted a limited, non-exclusive, non-transferable, and revocable license to access and use the BrixPOS platform solely for your internal restaurant or business operations.
This license does not grant you ownership or any rights to the underlying technology, branding, or methodologies.
You agree not to:
Any violation of these intellectual property rights may result in immediate termination of your subscription, legal claims, and/or financial liability for damages.
At BrixPOS, we recognize the critical importance of uninterrupted system availability to your daily operations. Accordingly, we are committed to maintaining a highly reliable and secure service environment.
We strive to maintain 99.9% system uptime across all BrixPOS modules, mobile applications, and integrated services on an annualized basis. This uptime commitment includes both system access and data transaction capabilities.
To ensure continued system performance, security enhancements, and new feature rollouts, occasional scheduled maintenance may be necessary. Wherever feasible, we schedule maintenance activities during off-peak hours to minimize disruption and will provide advance notice via email, platform notifications, or your assigned BriXpert.
While we take comprehensive precautions, certain circumstances may be beyond our reasonable control, including but not limited to:
In such cases, BrixBull AI Solution Center will not be held liable for service disruptions, data loss, or any damages arising from such interruptions.
We commit to proactive communication, rapid response to service issues, and continuous improvement of infrastructure to minimize any downtime impact.
The relationship between you and BrixPOS is based on mutual respect, transparency, and flexibility. Either party may choose to terminate the service agreement under the following terms:
You may cancel your subscription at any time by submitting a written cancellation request to our support team or your assigned BriXpert.
Such notice must be provided at least 15 calendar days before the start of your next billing cycle to avoid charges for the subsequent period.
Cancellations requested after the renewal deadline will take effect from the end of the next billing cycle.
We reserve the right to suspend or terminate your access to BrixPOS immediately, without refund, if:
In cases of minor non-compliance, we may issue a formal warning and allow reasonable time for corrective action before suspension.
Upon termination, you retain the right to request an export of your operational data (e.g., sales records, employee profiles, inventory data) from the BrixPOS system. Such a request must be made within 30 calendar days of the termination effective date.
After this period, BrixPOS reserves the right to permanently delete your stored data in compliance with our Data Retention Policy.
Important: We strongly recommend exporting and backing up your data before initiating termination to ensure a seamless transition and avoid any unintended data loss.
To the fullest extent permitted under applicable law, your use of BrixPOS is at your own risk, and our liability to you is limited as follows:
BrixBull AI Solution Center, its affiliates, directors, employees, and service providers shall not be liable for any indirect, incidental, special, punitive, or consequential damages, including but not limited to:
In no event shall the total cumulative liability of BrixBull AI Solution Center — whether in contract, tort, negligence, strict liability, or otherwise — exceed the amount of subscription fees you have actually paid for the BrixPOS services in the six (6) months immediately preceding the event giving rise to the claim.
Important Clarification:
This limitation of liability is fundamental to the relationship between you and BrixPOS and is reflected in our pricing and service commitments.
To protect the mutual interests of both parties, you agree to the following indemnification terms:
You agree to fully indemnify, defend, and hold harmless BrixBull AI Solution Center, its directors, officers, employees, affiliates, agents, successors, and partners from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees and costs) arising from:
This indemnification obligation survives the termination or expiration of your BrixPOS subscription and continues even after you cease using the platform.
If any third-party claim is made against BrixBull AI Solution Center in connection with your activities, we reserve the right, at our own expense, to assume the exclusive defense and control of such matters. You agree to cooperate fully with any such defense.
This provision ensures that BrixPOS remains protected from risks or damages arising from improper, unlawful, or negligent use of the system by users.
As part of our commitment to continuous innovation and regulatory compliance, BrixBull AI Solution Center may need to update or modify these Terms & Conditions from time to time.
We reserve the right, at our sole discretion, to modify, update, or revise these Terms & Conditions at any time to reflect changes in services, technology, operational practices, or legal requirements.
Whenever material changes are made, we will notify you by one or more of the following methods:
All changes will become effective immediately upon posting, unless stated otherwise in the communication.
Your continued access to and use of BrixPOS following the effective date of any modifications will constitute your binding acceptance of those changes.
Important Reminder: It is your responsibility to regularly review the Terms & Conditions to stay informed of any updates. If you do not agree to any revised terms, you must immediately discontinue use of BrixPOS before the updated terms take effect.
The interpretation, construction, and enforcement of these Terms & Conditions shall be governed exclusively by the following:
These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates (UAE), without regard to its conflict of laws principles.
Any disputes, controversies, or claims arising out of or relating to these Terms, the BrixPOS platform, or your use of the services shall be subject to the exclusive jurisdiction of the courts located in Abu Dhabi, UAE.
Prior to initiating formal legal proceedings, both parties agree to attempt in good faith to resolve any disputes through informal negotiations for at least 30 days.
You agree that you may bring claims against BrixBull AI Solution Center only in your individual capacity and not as a plaintiff or class member in any class or representative action.
This clause ensures that legal matters are handled efficiently under UAE law and in a mutually recognized forum.
At BrixBull AI Solution Center, we are dedicated to providing exceptional customer support to ensure your BrixPOS experience is smooth, reliable, and continuously optimized for your business success.
You can reach our Support Team through the following channels:
Access instant help via the live chat feature embedded directly within your BrixPOS dashboard or mobile app.
Email us at [Support Email Address] for all support requests, billing inquiries, technical issues, and feature feedback.
Each customer is assigned a dedicated BriXpert who provides strategic support, training, and performance reviews. Your BriXpert will help you maximize your BrixPOS subscription.
Response Time Commitment: We aim to respond within 24 business hours (excluding public holidays and weekends). Urgent issues are prioritized.
Customer First Commitment:
We treat our customers as partners and continuously improve our services based on your feedback.
Important: If you do not agree with any part of the Terms & Conditions, or lack authority to accept on behalf of your business, you must not proceed.